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Customer Service Advisor - Beckton
Location: Beckton
Hours: Monday to Friday, 8:30 AM - 4:30 PM
Contract: Temporary, ongoing (6 months minimum with potential for extension)
Hourly Rate: 13 per hour
We're excited to be recruiting a Customer Service Advisor to join our client's team in Beckton. This role is fully on-site, and we're looking for someone who can offer excellent customer service and attention to detail in a fast-paced environment.
Key Responsibilities:
- Generate quotations and process customer orders using SAP (training provided if needed).
- Efficiently manage incoming purchase orders and ensure they're processed accurately.
- Handle customer phone calls professionally, providing the best service possible.
- Produce and send invoices daily as required.
- Address customer complaints promptly and work towards resolving issues.
- Collaborate with your team, providing support as needed to ensure smooth operations.
- Manage open sales orders and follow up on quotations regularly.
- Actively participate in departmental meetings and training sessions.
- Support the Head of Spares Operations with team goals and tasks.
- Process customer return requests and liaise with the relevant teams to arrange collection/delivery.
What We're Looking For:
- Intermediate proficiency in MS Office.
- Experience with SAP is a plus, though training will be provided if you have experience with similar systems.
- A strong eye for detail and accurate data entry skills.
- Previous customer service experience is essential.
Why Work with Adecco?
- Generous Benefits: 20 days annual leave + 9 bank holidays.
- Exclusive Perks: Access to discounts, vouchers, and points.
- Supportive Environment: 24/7 helpline for personal and professional support.
- Wellness Benefits: Eye care vouchers and competitive pension scheme.
About Adecco: At Adecco, we believe in equal opportunities for all and are committed to supporting diverse talent across all sectors.
How to Apply: Due to the high volume of applications we receive, we may not be able to respond to every applicant. If you haven't heard from us within 5 working days, please consider your application unsuccessful this time.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
