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?? Location: South London (Closest Tube: Morden - Northern Line)?? Sector: Customer Service & Sales within the Education/Membership Industry?? Working Hours: 35 hours per week (Monday - Friday, 8:00 AM - 5:30 PM)?? Salary: £35,000 + commission�? Work Style: Fully office-based
The RoleAre you a fluent Dutch and/or German speaker with a passion for customer engagement? This is an exciting opportunity to join a renowned global membership organisation, handling inbound enquiries from potential members.
This is a really lovely role for a bilingual DUTCH/ENGLISH speaker. You will be dealing with inbound enquiries that come from the website of this well-known membership organisation, responding to the enquiry and engaging with the caller over the phone to assess their needs and then offering them membership packages/benefits and price points to consider. There's absolutely no cold calling-your role will focus on building relationships, understanding customer needs, and guiding them towards the best membership option. You'll have the opportunity to up-sell and showcase the value of membership while delivering outstanding service.
Key Responsibilities- Responding to B2B inbound enquiries from the company's website and potential new members
- Calling interested individuals to assess their needs and recommend the most suitable membership package
- Explaining membership benefits and pricing structures in a clear, engaging manner (the packages range between £320-£700 per annum)
- Handling subscription renewals and training-related enquiries
- Ensuring a seamless sign-up process for new members
- Keeping up to date with industry trends and the company's offerings to provide exceptional service
- Working in a target-driven environment where customer satisfaction and conversions go hand in hand
? Fluent Dutch and/or German speaker (English fluency required)? Confident and persuasive communicator-comfortable engaging with customers over the phone? A warm and customer-focused approach, with the ability to build rapport? Comfortable working in a fast-paced, high-call-volume environment? Sales-minded with a knack for identifying customer needs and offering the best solutions
If you're looking to work within a busy, engaging, rewarding anddynamic team, apply today!
