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My client in Greater London is looking to appoint a talented Head of Customer Service / Contact Centre on a Contract basis.
The Head of Customer Services will be responsible for the Council's Repairs Customer Contact Centre.
About the role:
Based in Greater London (Hybrid):
- Contributing to and implementing a service improvement plan
- Managing other aspects of the call centre's daily operation
- Monitoring random calls to assess and improve the quality of staff performance
- Handling and resolving complex customer complaints
About you:
You will have the following experiences:
- Extensive experience in the delivery of Council-based Contact Centres, specifically within Housing / Repairs.
- Experience of setting stretching targets, developing service plans, and setting budgets
- Experience of involving customers in shaping services
- Local Authority / Housing Association experience is essential
What's on offer:
- Salary: 450 per day, inside IR35
*negotiable based on experience
*please submit your CV with the rate you require
- Hybrid working
- Contract type: Contract
- Hours: 09:00 -17:00 Monday to Friday
How to apply
- Once your CV is received, if you are successful you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.
About Spencer Clarke Group
Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.
When you join us, you will receive:
- Access to a wide range of temporary and permanent opportunities
- Free DBS checks
- Post Placement Aftercare
- Loyalty reward scheme and regular competitions for our agency professionals
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