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Museum Visitor Experience Assistant

Adecco
Posted 3 days ago, valid for 17 days
Location

London, Greater London EC1R 0WX

Salary

£40,000 - £48,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a renowned Museum in South Kensington, is seeking enthusiastic and professional staff for their Front of House Visitor Experience Teams.
  • This temporary position is aimed at assisting during the upcoming school holidays, with potential for regular shifts afterward, typically between one and five days per week.
  • Candidates must have excellent interpersonal skills and be available for assessment and induction days, as well as specific dates between 21 December and 5 January, including the 23rd, 27th, 28th, 31st December, and 1st and 2nd January.
  • The role offers a pay rate of £13.15 per hour and involves providing exceptional customer service, promoting exhibitions, and assisting visitors.
  • Applicants are required to have prior experience in customer service or a similar role to effectively meet performance objectives and engage visitors.

Our client, a world-famous Museum based in South Kensington, requires enthusiastic, outgoing, and professional staff with excellent interpersonal skills and commercial awareness to work within their Front of House Visitor Experience Teams.

This is a temporary position to assist with the upcoming school holidays. After this period, dependent on operational requirements, there may be the opportunity to pick up some shifts on a regular basis, typically between one and five days per week.

Staff should be available for all the assessment and induction days, as well as dates between 21 December and 5 January.

You MUST be available to work 23rd, 27th, 28th, 31st December and 1st and 2nd January.

Please note we will be holding an assessment at the Museum on Monday 9 December. Selected applicants will then be required to attend paid training from Wednesday 11 - Friday 13 December.

You must be available for the entirety of all these days to complete induction for the role.

This position is paid at £13.15 ph

Responsibilities and skills required include:

  • To actively seek out and assist visitors, providing excellent customer service to enhance all aspects of the visitor journey.
  • To inspire visitors' interest by sharing knowledge and information, and advocating all aspects of the public programme, offer, services and products.
  • To achieve set individual and team performance objectives and conversion targets.
  • To actively promote and engage visitors in commercial opportunities where applicable.
  • To promote the programme of special exhibitions and events, including the Gift Aid scheme to encourage additional ticket donations and meet conversion rates.

Please note that this role involves working in a busy environment, including manual handling responsibilities such as staffing a cloakroom, stock movement, and moving of barriers. Successful candidates can expect to work outside in all weathers (protective clothing will be provided) and be standing and/or moving around the Museum site for most of the day.

The Museum is closed on the 24, 25 and 26th Dec.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.