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It's starting everyday conversations in magnificent surroundings.
It's inspiring people to learn something new. And it's about working as a team to bring this unique collection to life. This is what makes working for Royal Collection Trust so special.
Every year thousands of people from around the world visit The King’s Gallery, Royal Mews, Buckingham Palace State Rooms and Gardens in London. Joining a diverse and enthusiastic team, with a real passion for customer care, you'll be engaging with every visitor who comes through the door. Helping to make their experience unforgettable, you'll greet visitors with a friendly and warm welcome, answer their questions, and provide information to enrich their visit.
Key Responsibilities
- Deliver first-class guided tours and short talks to visitors, ensuring information is adapted to the audience and tours are completed within required timeframes.
- Offer a friendly welcome to all visitors and seek opportunities for active engagement to enhance their enjoyment, appreciation, and understanding of the Royal Collection and Palaces.
- Prepare visitor routes before opening, ensuring all areas are clean, beautifully presented and when in use ensure the safety of exhibits and visitors reporting any issues.
- Support the Assistant Visitor Services Manager / Visitor Services Manager in the set up and smooth running of press events, receptions, special events and tours, including assisting with hospitality and catering when necessary.
- Undertake any additional tasks as requested to the highest possible standard.
This is your opportunity to use your personality and customer service skills to deliver the exceptional.
Essential Criteria:
- Ability to demonstrates a genuine enthusiasm for delivering outstanding visitor experiences by providing a friendly, approachable manner that ensures every visitor feels valued.
- Possess clear, confident communication and presentation skills, capable of engaging diverse audiences.
- Skilled in researching and developing content to provide informative and captivating guided tours and talks.
- Ability to build strong relationships with visitors, accurately gauging their interests and knowledge levels to enhance their experience.
- Reliable and flexible approach to meet the dynamic needs of the role.
- Proven ability to work collaboratively within a team, offering support and encouragement to new team members and fostering positive professional relationships.
