Floor Manager

Floor Manager Radio Rooftop

Reports To: General Manager

Summary:

As a Floor Manager at Radio Rooftop, you will play a vital role in overseeing the successful operation of our Premium Rooftop Bar and Restaurant. You will be responsible for leading and motivating a talented team, ensuring exceptional guest experiences, and upholding the highest brand standards.

Responsibilities:

Team Management

Recruit, train, and develop a high-performing team.

Foster a positive and supportive work environment.

Conduct regular performance reviews and provide constructive feedback.

Manage team schedules and ensure adequate staffing levels.

Guest Experience

Oversee the guest experience from arrival to departure.

Ensure prompt, courteous, and efficient service.

Anticipate guest needs and exceed expectations.

Handle guest inquiries and resolve complaints with professionalism.

Operational Excellence

Manage daily operations, ensuring smooth workflow and efficiency.

Maintain impeccable standards of cleanliness and hygiene.

Ensure compliance with all statutory and company regulations, including health and safety protocols.

Monitor and control costs, including labour and cost of sales.

Collaborate with other departments to ensure seamless service delivery.

Brand Standards

Uphold the highest brand standards in all aspects of service and presentation.

Ensure consistent adherence to brand guidelines and protocols.

Maintain a thorough knowledge of menus, promotions, and special events.

Communication

Communicate effectively with the team, management, and guests.

Participate in daily briefings and meetings to stay informed about hotel and restaurant operations.

Provide regular updates to the General Manager on operational needs, product improvements, and guest feedback.

Safety and Security

Be knowledgeable of the hotel's evacuation plan and emergency procedures.

Ensure compliance with occupational health and safety regulations.

Participate in ongoing risk assessments and implement necessary safety measures.

Assume responsibilities assigned in the Food Safety Management System (FSMS).

Essential Skills and Experience

A passion for the hospitality industry and a commitment to delivering exceptional guest experiences.

Proven leadership skills with the ability to motivate and inspire a team.

Excellent communication and interpersonal skills.

Strong organizational and problem-solving abilities.

Solid food and beverage knowledge.

At least 2 years of experience in a similar premium, fast-paced Bar / Restaurant environment.

Knowledge of health and safety regulations and best practices.

Additional Responsibilities

This job description is not exhaustive and may be subject to change and updates as required by the business.

Floor Managers may be assigned additional duties and responsibilities as needed to support the overall success of Radio Rooftop.