Guest Relations Manager

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.

The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6-metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event.

Our Guest Relations Managers are at the very heart of our operation, providing the magic carpet experience to our guests and adding the special touch for our VIPs, long stay and regular guests.

You will also act as the Duty Manager in the absence of senior management, particularly during nights and weekends.

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. Youll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop youll have the opportunity to explore the business with various career options.

In addition, on offer:

Hilton Hotel worldwide discounts rooms from £45 per night with 50% off in Food & Beverage
Employee Recognition, Rewards and Events
Recommend a Friend £350
Season Tickets Loan
Cycle to Work Schemes
Discount Chiropodist & Back therapy in the Hotel
Guest Experience complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
Bespoke Training & Development opportunities leadership programs, complaint handling, Master Inn Holders etc
Opportunities to work and support our Local Communities

Set in one of Londons oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of Londons most famous landmarks including Tate Modern, Shakespeares Globe, Borough Market and The Shard.

With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design.

You will find us very centrally located and within walking distance from several tube stations.

Southwark tube station 5-minute walk
Blackfriars tube station 5-minute walk
Waterloo Station 13-minute walk
London Bridge tube station 15-minute walk

This is a fast paced, busy, buzzing, customer focused environment. You will need strong interpersonal and problem-solving skills, and work as part of a team focused on consistently achieving high standards to meet customers expectations.

Key responsibilities to your role:

Meet, greet and direct guests who enter the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all guests' queries in a timely and efficient manner
Manage, record and resolve complaints promptly
Communicate with the relevant department heads to track and reward regular guests for their loyalty
Maintain good communication and work relationships in all hotel area
Comply with hotel security, fire regulations and all health and safety legislation
Complete the night audit and ensure smooth running of hotel operations overnight

Does the Guest Relations Manager role suit your skill set? Apply now, this takes second, youll just need to provide some contact details along with a CV. Next, well review your details, and if successful well invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.