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Exciting Opportunity: Sales Advisor
Location: Central London
Salary: Competitive, based on experience
Benefits: Health & Wellness, Professional Development, Paid Time Off, Employee Recognition, and more!
About the Role:
This is an exceptional opportunity for an enthusiastic and customer-focused Sales Advisor to join a dynamic team that is transforming the world of engagement and wedding jewellery. As a Sales Advisor, you will be at the forefront of the customer experience, crafting unforgettable moments for clients and helping them make meaningful, well-informed decisions about their jewellery.
Your role will extend beyond traditional sales-becoming an expert in the products you offer and guiding customers through a personalised, seamless buying experience. You'll be an ambassador for the brand, setting the standard for customer service while contributing to the success of the team and the business. If you're someone who thrives in a fast-paced environment, loves helping people, and is passionate about jewellery, this role will offer you the chance to shine.
Key Responsibilities:
- Deliver Exceptional Customer Service: Interact with customers in a warm, approachable, and knowledgeable manner, always embodying the brand's values and ethos.
- Provide Expert Product Knowledge: Help customers navigate the jewellery-buying process by offering in-depth advice on product features, benefits, and craftsmanship.
- Personalise the Shopping Experience: Provide tailored service to both scheduled appointments and walk-in customers, ensuring each visitor feels valued and understood.
- Drive Sales: Use your skills in upselling, cross-selling, and clienteling to guide customers toward making the perfect purchase while meeting and exceeding sales targets.
- Efficient Transaction Management: Process sales accurately and efficiently, maintaining a clean and organised sales floor at all times.
- Manage Inventory: Oversee inventory tasks such as sourcing, pricing, tagging, and auditing, while ensuring valuable items are handled securely.
- Follow-up and Relationship Building: Proactively follow up with customers on order progress, payments, and missed opportunities, keeping communication open and positive.
- Stay Ahead of Industry Trends: Continuously update your knowledge of jewellery trends, product innovations, and company policies to offer the best possible service to customers.
What Makes You a Great Fit:
- A genuine passion for customer service and helping others make informed decisions.
- Strong communication skills and the ability to build rapport with a wide range of customers.
- A deep interest in fine jewellery, with a desire to learn and stay informed about the latest industry trends.
- A proactive approach to meeting and exceeding sales goals.
- Excellent organisational skills and attention to detail, with the ability to maintain a neat and tidy work environment.
- A team player with a positive attitude and a commitment to contributing to the success of the team and the company.
What's On Offer:
- Health & Wellness Benefits: Access to benefits that support your physical and mental well-being.
- Professional Development: Ongoing opportunities for career growth and development within a forward-thinking, innovative company.
- Employee Recognition: A culture of recognising and rewarding hard work and contributions.
- Paid Time Off: Generous holiday entitlement to ensure you maintain a healthy work-life balance.
- Financial Benefits: Competitive salary and potential bonuses for exceptional performance.
- Inclusive Workplace Culture: Join a team that celebrates creativity, diversity, and individuality, where your contributions truly matter.
If you're ready to take your sales career to the next level and become part of a fast-growing business that is revolutionising the jewellery industry, we'd love to meet you. Bring your passion, expertise, and enthusiasm, and let's create unforgettable experiences together!
To apply, please get on touch your CV along with details of your salary expectations and notice period.
