CSC Advisor - Chelmsford

Customer Service Advisor – Social HousingLocation: Chelmsford Salary: £17- £18phRecruitment Agency: Hyperion Partners

About the RoleHyperion Partners is excited to partner with a respected social housing provider to recruit a Customer Service Advisor who is passionate about delivering outstanding service to tenants. This is a fantastic opportunity to join a growing team where you will have the chance to make a real difference in the lives of residents while working in a supportive and rewarding environment.

As a Customer Service Advisor, you will be the first point of contact for tenants, providing excellent customer service, handling inquiries, and resolving any issues in a timely and efficient manner. You will play a key role in maintaining tenant satisfaction and ensuring that their needs are met in a professional and friendly manner.

Key Responsibilities:

• Act as the first point of contact for tenants via phone, email, or in-person, providing information, answering queries, and resolving concerns.
• Handle a wide range of customer service issues, from general inquiries to more complex tenant-related matters.
• Ensure that tenants' requests and complaints are logged, followed up, and resolved in a timely manner.
• Assist with the maintenance of tenant records and ensure accurate and up-to-date information is kept.
• Liaise with internal teams and external contractors to ensure timely responses to tenant issues, including repairs and maintenance requests.
• Promote a high standard of customer service within the organization by adhering to best practices and policies.
• Support tenants with information on housing services, policies, and procedures.
• Assist with other administrative tasks as required.

Requirements:

• Previous experience in a customer service role, ideally within social housing or a similar environment.
• Strong communication skills, both verbal and written, with the ability to engage with a diverse range of people.
• A friendly, empathetic, and professional demeanor when dealing with tenants and colleagues.
• Excellent problem-solving skills and the ability to manage multiple tasks efficiently.
• Strong organizational skills and attention to detail.
• A proactive and solution-focused approach to resolving customer issues.
• Knowledge of housing policies and procedures would be an advantage, though not essential.

Why Join?

• Be part of a dynamic and forward-thinking team dedicated to improving the lives of tenants.
• Opportunities for personal and professional development within the social housing sector.
• Competitive salary and benefits package.
• A supportive and inclusive working environment that values work-life balance.

How to ApplyIf you're passionate about delivering exceptional customer service and want to contribute to the success of a well-respected housing provider, apply now with your CV and cover letter. We look forward to hearing from you!

Hyperion Partners is an equal opportunity employer, and we encourage applicants from all backgrounds to apply.