Customer Analyst

CUSTOMER DATA ANALYSTUP TO £43,000 + BENEFITSLONDON (HYBRID WORKING)

Please note: This role does not offer sponsorship.

A globally renowned luxury brand is on the lookout for a Customer Data Analyst to join their London-based team. This is a fantastic opportunity to work with an organisation celebrated for its exceptional craftsmanship and innovative approach to customer experience. You'll join a close-knit, collaborative team, helping to drive strategic decisions through insightful analysis and impeccable data management.

As a Customer Data Analyst, you will play a critical role in maintaining high-quality customer data, conducting in-depth analyses, and delivering actionable insights. Your work will directly support the company's mission to enhance customer service and drive performance across multiple teams.

• Ensuring Data Quality:

  • Maintaining and improving the quality of customer data within the database.
  • Identifying and resolving errors through the in-house data quality management tool.
  • Collaborating with retail teams to share best practices for data capture and provide tailored training.

• Developing Customer Insights:

  • Conducting detailed analyses of customer behaviour, trends, and profiles.
  • Sharing key insights with internal teams, including retail, merchandising, and operations, to guide decision-making.
  • Supporting CRM targeting initiatives and contributing to segmentation projects across the business.

• Monitoring Customer Performance:

  • Regularly tracking and reporting on customer performance metrics to support retail success.
  • Engaging with store teams, regional directors, and other key stakeholders to share updates and drive alignment.

To be successful in this role, you will need:

• Experience with statistical methodologies and customer behaviour analysis.
• Proficiency in SQL, Python, and business intelligence tools such as Power BI or Cognos.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and present clear insights.
• A customer-first approach with excellent interpersonal and communication skills.
• A commitment to confidentiality and a collaborative, team-oriented mindset.
• A degree in Engineering, Data Science, Computer Science, or a related discipline is desirable

• Salary of up to £43,000
• Comprehensive benefits package
• Hybrid working model offering flexibility and collaboration
• The opportunity to work with a world-leading luxury brand and develop professionally

If this sounds like the perfect role for you, we'd love to hear from you. Submit your CV to Dylan Butcher via the Apply link on this page.