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An exciting role has arisen for a Customer Service Advisor to join a successful Luxury Retail and e-commerce team based in Central London. We are looking for a skilled Customer Service Representative to join their fun, dynamic and friendly team.
The package:
- Salary: £27,000 on 5 month fixed term contract until 31st January
- Working hours: Monday to Friday 9am -6pm. Occasional Saturday.
- Location: Central London, flexibility to work hybrid after training
This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety.If you are looking to either continue or start a career working for a well-established high-end brand with an outstanding reputation, we would love to hear from you.
Responsibilities of the Customer Care Advisor:
- Assisting clients with product enquiries
- Updating and maintaining the order database
- Providing support to clients registering online and having their orders processed through the website
- Assisting clients with any issues regarding returns or orders via email and phone
- Dealing with any complaints in a timely manner - escalating any issues to relevant departments
- Regular liaison with the logistics department regarding late deliveries or faulty goods
- Liaison with the fulfilment team when necessary
- Convert customer enquiries into sales opportunities - upsell
- Handling accounting enquiries with the finance team
Requirements of the Customer Care Advisor:
- Excellent English language skills
- Proven experience in a professional environment in Customer Service or Administration
- Flexibility and team orientation essential
- Knowledge of ticketing systems desirable
- Ideally experience in a similar office-based job
To apply, please send your CV in English and in Word format to Paola.languagematters is acting as an employment business in relation to this vacancy.
Due to extremely high volumes of applications, only shortlisted candidates will be contacted.
