Customer Care Advisor

Australasian Recruitment Company

Posted 2 days ago, valid for 12 days

London, Greater London EC1R 0WX

£24,000 - £28,800 per annum

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The job is for a short-term temporary Customer Care Advisor position with a global D2C medicine platform focused on weight loss, serving over 500,000 customers.
Candidates need a minimum of 6 months of customer service experience using a CRM system, and they must be comfortable working two weekends per month.
Responsibilities include managing customer queries through Zendesk, compliance administration, responding to emails, and making outbound calls to customers.
Strong verbal and written communication skills, an interest in health and wellness, and a proactive attitude are essential for this role.
The salary for this position is not specified in the provided details.

CUSTOMER CARE AGENTA short term temporary opportunity as a Customer Care Advisor supporting a global D2C medicine platform. Our client is a global D2C medicine platform across the UK, US and EU working with multiple healthcare brands. This specific opportunity will sit within the weight loss brand with over 500,000 customers. CUSTOMER CARE AGENT ROLE:

Using Zendesk to manage customer queries about services, orders, and applications for medical prescriptions
Compliance administration such as valid ID checking and patient data input
Completing pre-checks for applications, working through 1,000 backlogged applications
Responding to emails from a shared inbox
Making outbound calls to update customers on order progression or missing application information
Managing complex and sensitive communications with customers
Maintaining and adhering to patient confidentiality policies

CUSTOMER CARE AGENT ESSENTIALS:

Min 6 months of customer service experience using a CRM system
Must be comfortable working two weekends per month
Excellent verbal and written communications
An interest in health & wellness
Ability to work autonomously
Pro-active attitude
Zendesk experience (desired, but any CRM system experience will be considered)

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information.At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Apply now in a few quick clicks

Customer Care Advisor

Customer Service Representative

Customer Service Representative

Customer Service Representative