Customer Care Advisor

Australasian Recruitment Company

Posted 14 hours ago, valid for 20 days

London, Greater London EC1R 0WX

£24,000 - £28,800 per annum

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

This temporary Customer Care Agent position lasts 6-8 weeks and involves supporting a global D2C medicine platform.
Candidates must have a minimum of 6 months of customer service experience using a CRM system and be comfortable working two weekends per month.
Responsibilities include managing customer queries through Zendesk, handling compliance administration, and making outbound calls to customers.
Excellent verbal and written communication skills are essential, along with a proactive attitude and an interest in health and wellness.
Salary details were not provided in the job description.

CUSTOMER CARE AGENTA 6-8 week temporary opportunity as a Customer Care Advisor supporting a global D2C medicine platform. CUSTOMER CARE AGENT ROLE:

Using Zendesk to manage customer queries about services, orders, and applications for medical prescriptions
Compliance administration such as valid ID checking and patient data input
Completing pre-checks for applications, working through 1,000 applications daily
Responding to emails from a shared inbox
Making outbound calls to update customers on order progression or missing application information
Managing complex and sensitive communications with customers
Maintaining and adhering to patient confidentiality policies

CUSTOMER CARE AGENT ESSENTIALS:

Min 6 months of customer service experience using a CRM system
Must be comfortable working two weekends per month
Excellent verbal and written communications
An interest in health & wellness
Ability to work autonomously
Pro-active attitude
Zendesk experience (desired, but any CRM system experience will be considered)

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

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