Customer Care Agent

Veblen International

Posted 5 days ago, valid for 24 days

London, Greater London EC1R 0WX

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

The position is for a part-time, remote Customer Care Agent at a leading hair care brand in Europe.
Candidates should have excellent verbal and written communication skills and a high attention to detail, with strong problem-solving abilities.
The role involves responding to customer queries, assisting with product recommendations, and managing returns, among other responsibilities.
A minimum of 1-2 years of experience in customer service is preferred, along with proficiency in computer skills, particularly with Shopify and Gorgias platforms.
The salary for this position is competitive, reflecting the candidate's experience and qualifications.

Customer Care Agent

Part time, remote working

Company Overview

An opportunity to be a part of the fastest-growing hair care brand in Europe. Join our dynamic and fast-paced haircare business that is dedicated to delivering exceptional products and service to customers worldwide.

We are seeking a motivated Customer Care Agent that cares about customers and their experience. You will be the first point of contact for our valued customers. Your role is to provide exceptional support, address enquiries, resolve issues, and ensure every customer feels heard and appreciated. You’ll be a key player in creating a positive and lasting impression of our brand.

Core Responsibilities

Respond to all customer queries via email and Instagram / Facebook in a timely manner with understanding, attentiveness and with the ability to provide prompt resolutions
Assist customers with product recommendations tailored to their specific haircare needs.
Manage returns by liaising between the customer and warehouse to action refunds or replacement orders
Filing claims for any lost or damaged orders
Regularly liaise with the Operations team to ensure orders are sent promptly and smoothly
Working closely with the digital team to feedback comments, customer satisfaction and ways to improve the customer’s post purchase journey

Qualifications/Skills:

Excellent verbal and written communication skills
High attention to detail, strong problem solving and decision-making abilities
Ability to work independently as well as collaboratively within the team
Proficient computer skills, experience with Shopify and Gorgias platforms

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