Customer Care Co-ordinator

Fawkes and Reece

Posted 7 days ago, valid for 17 days

London, Greater London N8 7HR, England

£40,000 - £48,000 per annum

Full Time

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Sonic Summary

The position of Customer Care Coordinator involves conducting customer-focused research to personalize experiences and addressing customer complaints.
Candidates should have experience working in a professional secretarial or administration role, along with a background in a demanding customer service environment.
Excellent written and verbal communication skills are essential, as well as intermediate to advanced proficiency in MS Office programs.
The role requires a proactive approach to gathering critical customer feedback to influence company strategies.
Salary details are not specified, but relevant experience is required for consideration.

Day to day duties as a Customer Care Co ordinator

Conduct customer focused research to personalise experiences
Address and resolve customer complaints
Gather critical customer feedback to shape the company's strategies

Skills we're looking for as a Customer Care Co ordinator

Experience of working in a professional secretarial/administration role.
Previous experience in a demanding and fast paced customer service environment.
Excellent communication skills, both written and verbal.
Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills

If this seems like something that would interest you, please apply below or for more information contact Kirsty Cade at Fawkes and Reece London office.

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