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Customer Care Coordinator

deverellsmith
Posted 13 hours ago, valid for 24 days
Location

London, Greater London E10 6EJ, England

Salary

£35,000 - £42,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Care Co-ordinator role requires a passion for delivering exceptional customer service and a proactive approach to problem-solving.
  • Candidates should have previous experience in customer service, with strong communication skills and the ability to handle complex inquiries.
  • The position involves coordinating efforts across teams, driving efficient operations, and supporting administrative excellence.
  • A salary of £25,000 is offered for this role, which requires at least 2 years of relevant experience.
  • The ideal candidate will embody the company's core values and promote a diverse, inclusive environment while maintaining a positive outlook under pressure.

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment? Join our team as a Customer Care Co-ordinator and play a pivotal role in enhancing the customer experience!

About the Role:

As the Customer Care Co-ordinator, you will be the key connection between our valued customers, our teams, and external partners. You'll support our Head of Customer Care, working proactively to ensure every customer issue is resolved efficiently and professionally. Your ability to communicate effectively and handle complex inquiries will make a real difference in the lives of our customers, ensuring their satisfaction and loyalty.

What You'll Do:
  • Deliver Outstanding Service: Address customer inquiries across calls, emails, and social media with professionalism and care, using our iCARE system to log and monitor each case.
  • Coordinate Efforts Across Teams: Partner with our Site Management teams, Customer Care Operatives, and external sub-contractors to ensure smooth completion of remedial works.
  • Drive Efficient Operations: Maintain continuous telephone coverage, manage inspection arrangements, and oversee warranty resolutions, all while ensuring high standards are met.
  • Liaise Across Departments: Work with other departments, including Commercial and Buying, to ensure timely resolution of defects and material needs.
  • Support Administration Excellence: From satisfaction calls to weekly report updates, your administrative support will ensure the department runs smoothly.
  • Promote Our Core Values: Actively embody and promote our company values in everything you do.
What We're Looking For:
  • Customer-Centric Mindset: Previous experience in customer service with a proactive approach to problem-solving.
  • Communication Expert: Exceptional written and verbal communication skills to handle a variety of customer needs professionally.
  • Organizational Skills: Strong time management and multitasking abilities to coordinate priorities effectively.
  • Tech-Savvy: Proficiency in MS Office with advanced keyboard skills, plus experience using IT systems for case management.
  • Team Player: A supportive, collaborative approach, ready to work alongside colleagues to deliver the best results.
  • Resilience and Tenacity: Assertive and able to remain calm under pressure, handling challenging demands with a positive outlook.

If you have the relevant skills and personal attributes required for this role and are currently looking for the opportunity to expand your skills and experience in the property industry, then please do not hesitate to contact me.

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.