Customer Care Officer

Braundton Consulting Limited

Posted 7 hours ago, valid for 17 minutes

London, Greater London E20 1GS, England

Part Time

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Sonic Summary

The Customer Care Officer position is a temporary role with the potential for permanent placement, requiring 1-2 days in the office per week and offering a full-time schedule of 37.5 hours from Monday to Friday.
The role is based in Stratford and offers a salary of £15.94 per hour plus holiday pay.
Candidates must be passionate about customer care, possess excellent communication skills, and have a strong ability to solve problems within strict timeframes.
The position requires managing customer inquiries, diagnosing issues, and ensuring a high-quality aftercare service while adhering to the client's complaints policy.
Applicants should be highly motivated, flexible, and have strong IT skills, particularly in Excel, with no specific year of experience mentioned.

Customer Care OfficersTemporary - Potential Permanent

Full Time

37.5 per week, Monday-Friday

Hybrid (1-2 days working in the office on Tuesdays and Wednesdays)

Stratford£15.94 Per Hour + Holiday Pay

From the client:

Passionate about customer care? Prepared to go the extra mile to ensure our customers get a great service? If so, you could be the person we are looking for.

Our Aftercare team is looking for someone who is confident and loves interaction with customers, builders and consultants. You must enjoy problem solving and have a determination to achieve positive outcomes for our customers in strict timeframes.

The role will involve being the point of contact for our customers when reporting repairs in their new homes and having a positive input into new schemes.

It is essential that you possess excellent telephone skills, organisational and IT skills, together with the ability to work as part of a team.

Duties will include:

Provide a high quality aftercare service and deliver excellent customer service
Be the first point of contact for residents requiring an aftercare service.
Deal effectively with telephone/email/text/letter enquiries, taking ownership of the issues raised.
Diagnose work required and accurately report to builders/contractors and follow up as necessary.
Ensure the customer has a responsive and professional experience.
Manage all customer complaints in line with the clients Complaints Policy and Procedure and escalate more serious issues as required.
Must adhere to timescales required to complete necessary procedures.
Contribute to the team’s achievement of its objectives.
Undertake duties to support the Aftercare team, their transactions and the customer experience.

Essential skills:

Highly motivated, pro-active, flexible and outcomes focused
Committed to excellent customer service
Excellent communicator with audiences at all levels
Effective time management
Energy and drive to achieve objectives
Strong IT experience especially in Excel

Braundton Consulting is a recruitment agency recruiting on behalf of a client.

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