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Customer service representative
Customer Experience Assistant

Customer Experience Assistant

Gordon Yates Limited

Posted 12 hours ago, valid for 2 days

London, Greater London EC1R 0WX

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

The role is a three-month temporary position based in Clerkenwell, London, offering hybrid working.
The client is a women's fitness and nutrition app looking for an experienced customer service professional with previous customer service experience.
The position pays £15 per hour and requires a high volume contact experience, with Zendesk experience being beneficial.
Candidates should have a strong command of English grammar and spelling, and an interest in fitness and nutrition is desirable.
The selected candidate will start in early November, working Monday to Friday from either 8am to 4:30pm or 9am to 5:30pm.

Hybrid working: City/Clerkenwell based
Three month temp role
Interest in health, fitness and nutrition beneficial

My client is a women's fitness and nutrition app! A really exciting new brand who are currently growing wiht a strong online presence and an office in central London close to the CIty and Silicon Roundabout! They are looking for an enthusiastic and experienced customer service professional to assit them through the busy period in the lead up to Christmas and potentally beyond.They offer hybrid working and a social and friendly working environment If you have previous customer service expeirence, we would love to hear from you! Responsibilities

Delivering exceptional and memorable customer experience across all channels
Representing the voice of the community within the business
Collating inspirational stories from community members
Working with key stakeholders within the business to ensure that the community is provided with the correct education and identify the areas of opportunity
Identifying customer needs and taking proactive steps to maintain positive experiences
Engaging with community members across multiple channels including Email, App Reviews and Live Chat to help them achieve their goals along their journey
Meet and exceed business and department SLA’s (service level agreements)
Reporting key customer trends with the Customer Experience team
Going above and beyond for the community and liaising with key stakeholders to resolve member queries
Supporting the Customer Experience Lead with additional tasks where necessary to ensure our community receives best in class service

Requirements

Experience dealing with customers
High volume contact experience
Zendesk experience beneficial
High level of English grammar and spelling
Mac literate preferable but not essential
Interest in fitness/nutrition desirable

The selected candiate will start in early November Working hours are MOnday to Friday, 8am - 4:30pm or 9am - 5:30pmRate of pay: £15 ph

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