- Hybrid working: City/Clerkenwell based
- Three month temp role
- Interest in health, fitness and nutrition beneficial
- Delivering exceptional and memorable customer experience across all channels
- Representing the voice of the community within the business
- Collating inspirational stories from community members
- Working with key stakeholders within the business to ensure that the community is provided with the correct education and identify the areas of opportunity
- Identifying customer needs and taking proactive steps to maintain positive experiences
- Engaging with community members across multiple channels including Email, App Reviews and Live Chat to help them achieve their goals along their journey
- Meet and exceed business and department SLA’s (service level agreements)
- Reporting key customer trends with the Customer Experience team
- Going above and beyond for the community and liaising with key stakeholders to resolve member queries
- Supporting the Customer Experience Lead with additional tasks where necessary to ensure our community receives best in class service
- Experience dealing with customers
- High volume contact experience
- Zendesk experience beneficial
- High level of English grammar and spelling
- Mac literate preferable but not essential
- Interest in fitness/nutrition desirable