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Customer Experience Associate
Job title: Customer Experience Associate
Location: Central London
Salary: £28-30K basic (dep on exp) + bens
Firm: Tech start-up
New Customer Experience Associate vacancy! Are you an enthusiastic individual with previous customer support experience (phone based and via email)? Do you have customer support and operations experience? Do you want to be a part of a growing tech start-up in the exciting property space? Then look no further as a leading tech company are looking for a new Customer Experience Associate.
Our client is a well funded technology start-up with ambitious growth plans. They are urgently looking for a graduate (or graduate calibre) candidate for their Customer Experience Associate job, with the aim of providing an amazing experience for all customers.
Customer Experience Associate responsibilities:
· First point of contact for new and existing customers on the phone and via email
· Complete troubleshooting and escalate where necessary
· Handle customer queries and also be involved in creating content
· Identify patterns and continually look for ways to improve the way the team works
Customer Experience Associate requirements:
· Exceptional written and verbal communication skills
· Graduate or graduate calibre with a strong all round academic record
· Previous customer support experience, gained on the phone and via email
· Experience of previously working for a start-up or a small technology/e-commerce company an advantage
Our client can offer the Customer Experience Associate an excellent salary, good benefits, an outstanding company culture, supportive management, in-depth training and scope for long term career development.
Do you have a passion for engaging with customers? Do you have the ability to thrive in a fast-paced environment? If you are a confident, positive, highly-motivated graduate looking to make your mark in customer support within the tech industry - then APPLY NOW as you could be the next Customer Experience Associate Operations!
