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Customer Relationship Officer

Customer Relationship Officer

Hatched Recruitment UK

Posted 10 days ago, valid for 12 days

London, Greater London EC1R 0WX

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The Customer Relationship Officer position in Hackney involves managing a variety of functions related to building maintenance, including complaints and enquiries.
The role aims to foster a customer-focused approach to repairs and requires effective management of complaints and investigations.
Responsibilities include coordinating complex repairs, managing stakeholder relations, and ensuring compliance with Hackney Council standards.
The position also involves analyzing customer feedback to identify improvements and potential policy changes.
Candidates should have at least 3 years of relevant experience, with a salary of £30,000 per year.

Customer Relationship Officer

Hackney

Job Role

We are looking for an experienced and ambitious member of staff to join our Customer Relationship Team in Building Maintenance. We carry out a wide range of functions such as stage 1 complaints, Mayors and Members enquiries, as well as Freedom of information requests and various special projects.

Purpose of the Job

To promote a customer-focussed approach to repairs through effective management of complaints, Mayoral and Member /Ombudsman enquiries, and FOIs. This will include: coordinating any investigative work, ensuring that responses are in line with Hackney Council standards, managing customer /stakeholder relations, and ensuring effective resolution of any outstanding issues /repairs.

To take direct responsibility for the management / coordination of complex repairs, including leaks, high value external works and works to commercial premises / community Halls.

To support the development of a customer-focused culture through learning from complaints and analysis of customer feedback, including identification of improvements, new ways of working and potential changes to policy and procedures.

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