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My client is an International Bank, looking to hire a Customer Service & Operations Associate for their London Head Office.
Areas of Responsibility
- Regular Branch Operations and Handing of Remittances
- Monitoring & processing of Incoming and Outgoing remittances.
- Opening of Business & Individuals Accounts including NRI.
- KYC Compliance, Transactions Monitoring / Review and preparation of various reports.
- Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics/check-list.
- Creation and Verifications of Finacle Entries and Generation of daily reports.
- Creating FD maturity, new, renewal & other certificate for customers.
- Completion of Day End Activities and Batch Jobs Execution.
- Assisting the Branch Audit and reviews
- Filling and Scanning - documents/ Daily Vouchers
- Handing/assisting of existing / new customer Queries - Phone/Emails/Letters/ Postal request & face to face customers and complaint redressal.
- Daily reconciliation of pending entries and checking for FD maturities (Renewals & closures)
- Uploading of SFTP Files / handling of cash operations / cheques.
- Lodging, Realisation and Free Delivery for Trade - Bills
- Attend any task that may be entrusted by Dy. Manager / Branch Manager
Requirement:
- Any Bachelor Degree
- Knowledge of Branch Operations / Remittance Handling
- Sound Knowledge of AML KYC guidelines.
- Business Development Skill
- Customer Focused and Complaint Handling Skills.
- The ability to communicate clearly and efficiently with customers.
- Knowledge of MS Office 365, Finacle and Credit Portfolio if any
- Relevant experience of one year in Banking / Financial Institutions.
