Customer Service

Reed

Posted a day ago, valid for 6 days

London, Greater London SE1 1PE, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

A Customer Service Representative position is available at a fast-growing courier company in London, offering a salary between £25,000 and £32,000.
The role is full-time and office-based, with shifts scheduled between 8 am and 8 pm, subject to weekly changes.
Candidates should have at least 2 years of customer service experience, preferably across multiple contact channels, although this is not strictly required.
Key responsibilities include delivering high-quality service via phone and email, scheduling bookings, monitoring orders, and liaising with partners to resolve issues.
The company offers a competitive salary, opportunities for professional development, and the chance to be part of a dynamic and supportive team.

Customer Service Representative

Salary: £25000 - £32000
Location: London - SE1
Job Type: Full-time, office-based with shifts between 8am – 8pm (8-5, 9-6, 10-7 - changeable on a weekly basis)

Join a fast-growing courier company in London that is dedicated to providing a customer-centric, service-driven, and reliable experience. We are on the lookout for a Customer Service Representative with a passion for delivering exceptional support across various channels. This role is integral to ensuring timely delivery of our clients’ consignments. If you have a track record of excellent customer service and excel in a dynamic environment, come and grow with us.

Day-to-day of the role:

Deliver high-quality customer service via telephone and email, ensuring client satisfaction.
Achieve and exceed service targets.
Schedule bookings over the phone and through online channels.
Actively monitor orders to completion, identifying and addressing potential delays.
Liaise with partners and their customer service teams to resolve issues and enhance the customer experience.
Offer proactive recommendations to improve service delivery.
Contribute to the growth of a fast-paced startup by providing exceptional service.

Required Skills & Qualifications:

A positive and resilient individual with excellent communication skills.
An engaging personality that can connect and empathise with diverse individuals.
A creative and resourceful problem solver with plenty of initiative.
2+ years of customer service experience across multiple contact channels is ideal but not essential.
Experience with courier services and customs clearance is desirable but not essential.

Benefits:

Competitive salary with potential for growth.
Be part of a dynamic and supportive team in a fast-growing company.
Opportunities for professional development and career advancement.

To apply for the Customer Service Representative position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

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