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This role involves providing top-notch customer service and administrative support within the fast-paced FMCG industry. The position is based in North London and is ideal for individuals who thrive in a team-oriented, customer-focused environment.
Client Details
Our client is a well-established player in the FMCG industry, boasting a team of over 1000 dedicated employees. The company specializes in the production and distribution of high-quality wines to a diverse customer base across the globe.
Description
- Providing exceptional customer service to all stakeholders
- Handling customer inquiries and complaints promptly and professionally
- Processing customer orders and ensuring accurate record-keeping
- Supporting the customer service team in daily administrative tasks
- Assisting in the development and implementation of customer service policies
- Collaborating with other departments to ensure customer satisfaction
- Staying informed about the latest company products and services
- Participating in customer service training and professional development programs
Profile
A successful Customer Service Admin should have:
- Experience in Customer Service is a must
- Experience using Microsoft - Word, PDF, Excel, Outlook
- Proficiency in Microsoft Dynamics would be highly advantageous.
- Strong communication skills, both verbal and written
- The ability to handle customer complaints and queries effectively
- A good understanding of the FMCG industry
Job Offer
- A competitive salary package in the range of £25,000 - £29,000 per annum, plus bonuses and perks
- A vibrant, team-oriented work culture
- Opportunities for professional growth and development within the FMCG industry
- A comprehensive benefits package that includes health insurance, pension, and paid leave
- The opportunity to work in the bustling city of London
We warmly encourage those who believe they have what it takes to excel in this role to apply. This is a fantastic opportunity to join a thriving company in the FMCG industry and make a significant impact in a customer service role.
