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Customer Service Advisor

Reed
Posted 13 hours ago, valid for 20 days
Location

London, Greater London EC2V 7WS, England

Salary

£25,000 - £30,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Join a leading waste management firm as a Fully Remote Customer Service Representative, primarily serving New York City and Long Island.
  • The position requires a minimum of 2 years of experience in customer service, preferably in logistics or waste management.
  • Working hours are from 2pm to 10pm Monday to Friday, and the role offers competitive hourly pay.
  • Responsibilities include handling customer inquiries, resolving issues using various tools, and maintaining accurate data records.
  • Candidates must possess strong communication skills, organizational abilities, and be comfortable with cloud-based systems.
Fully Remote Customer Service Representative - UK based
  • Location: Remote 
  • Working Hours: 2pm - 10pm Monday - Friday
  • Job Type: Full-time

Join a leading waste management firm serving New York City and Long Island as a Remote Customer Service Representative. As part of our commitment to the NYC Commercial Waste Zone (CWZ) program, we are dedicated to providing top-notch waste and recycling services. This role is crucial in maintaining our reputation for exceptional customer service.

Day-to-day of the role:

  • Customer Support: Handle inbound calls and emails with professionalism, providing accurate information about our services, including schedules and procedures for trash and recycling collection.
  • Issue Resolution: Utilise tools such as Zoho CRM, Zoho billing system, Optimo Route, and Vonage phone system to investigate and resolve customer concerns promptly.
  • Data Management: Perform accurate data entry, maintain customer records in our CRM system, and ensure data cleanliness.
  • Driver Coordination: Monitor driver routes through Optimo Route software and provide timely updates to customers regarding service status.
  • Training & Compliance: Engage in ongoing training to master company systems and adhere to regulatory requirements, enhancing service delivery.
  • Process Improvement: Actively contribute to the enhancement of customer service processes and operational efficiency.

Required Skills & Qualifications:

  • Experience: Minimum of 2 years in customer service, ideally within logistics, waste management, or a related field.
  • Technical Skills: Proficiency in Zoho CRM, billing systems, and familiarity with route optimization tools like Optimo Route.
  • Communication: Excellent verbal and written communication skills in English; multilingual abilities are a plus.
  • Problem-Solving: Strong analytical skills with a proven ability to resolve issues effectively.
  • Organization: Exceptional organisational skills with the capability to multitask and manage time efficiently.
  • Tech Savvy: Comfortable with cloud-based systems and basic technical troubleshooting.
  • Availability: Must be available to work during specified Eastern Time hours and for occasional team meetings or training sessions.

What We Offer:

  • Competitive hourly pay.
  • Comprehensive training on company systems and policies.
  • A supportive and collaborative remote work environment.
  • An opportunity to contribute to the innovative solutions shaping the future of commercial waste services in NYC.

This is a fully remote role, but you may be required to travel to the London office for a team meeting once per quarter - please only apply if this is acceptable.

To apply for this Remote Customer Service Representative position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.