Customer Service Advisor

Customer Service Advisor - Temporary to potential PermanentWeek on Week for around 12 weeksStratfordRemote WorkingMon-Fri, 35 Hours Per Week, Scheduled between 8am-6:15pm£13.85-£14.44 Per Hour + Holiday Pay

The role of a customer service advisor:

• Be the first point of contact for our residents. Provide first contact resolution where possible, through ownership of queries and taking the relevant action required.
• Deal with a wide range of enquiries, which could include: maintenance repairs new and existing, housing management, account information - such as paying rent, money advice and support, Buying and selling property, and general leasehold enquires.
• Answers customers messages via multiple channels, such as telephone, email and any inhouse packages to enhance the customer service experience.
• Provide accurate and appropriate information to the enquiry.
• Keep confidential records of customer interactions, transactions, comments and complaints, using the appropriate tools/ systems.
• Comply with company policy and procedures.
• Advocate the company values
• Liaise with other departments where needed.
• Play an active role towards departmental KPI’s and company objectives.

Skills:

• Clear communication skills both written and verbal
• Excellent listening skills.
• Remain resilient and focused while handling difficult conversations.
• Be able to work in a fast-paced environment and under pressure.
• Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders.
• Able to use positive and empathetic language to influence both internal and external stakeholders.
• Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department.
• Responsible for your own time management and adhering to schedule.
• Computer literacy, to be able to navigate multiple company software applications while still actively listening. - Problem solver using own initiative and take a common sense approach.
• Target driven to achieve your individual KPI’s and objectives
• Be responsible for your own learning (seeking advice, support, help and guidance when required

Braundton Consulting is a recruitment agency recruiting on behalf of a client.