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Your new companyA fantastic opportunity is available to work for a new and exciting opportunity to work for leading Financial Services in the heart of South West London for a Customer Service Executive on a permanent basis. The company provides financial services to customers and is a well-established organisation and market leader in their field. This position offers a range of benefits, including hybrid working 2 days a week in the office and an excellent schedule of Monday to Friday 9-5.30pm. Your new roleYou will be the main point of contact for queries from financial advisors and individual customers, corresponding to a high standard. You will update customer records and details via their technology system, use phone, email or other in-house systems to communicate with customers, ensuring all inboxes are managed. You will attend staff meetings to share your ideas about best practice and liaise with a wide range of staff internally and deal with administrative duties.What you'll need to succeedYou will have excellent customer service skills and the ability to communicate in a sensitive and empathetic manner via email and phone, experience of using CRM systems is desirable or managing electronic customer records. You will handle a high volume of inbound queries via phone, email and web and deal with some complaints. You will be located close to Wimbledon.What you'll get in returnIn return you will be offered a competitive salary of £29,000 with hybrid working - 2 days a week in the office (with a mandatory day of Tuesday), you will have an excellent range of benefits and standard hours are Monday to Friday 9-5.30pm with occasional early shifts of 8.30-4.30pm or 9.30-6pm.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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