Customer Service Advisor - Housing & Repairs Experience Essential
Location: London
Salary: 22.92 per hour (Umbrella)
Working Arrangement: Hybrid - 3 days in the office per week
Contract Type: Temporary, multiple positions available
About the Role:
We are looking for experienced Customer Service Advisors with a background in housing and/or repairs to join our client, a local authority in London, on a temporary basis. In this role, you will be the first point of contact for residents, handling enquiries related to housing services and repairs.
Key Responsibilities:
- Provide front-line support for residents, resolving housing and repairs enquiries via phone, email, web, social media, and post.
- Offer timely and effective advice, ensuring customers receive accurate information at the first point of contact.
- Escalate more complex queries to the appropriate departments, ensuring a seamless customer experience.
- Manage a variety of tasks including issuing rent statements, taking payments, scheduling repairs, and assisting with appointment bookings.
- Work closely with the housing and repairs teams, ensuring accurate information is captured and passed on to relevant teams.
- Ensure high levels of customer satisfaction by working towards key performance targets.
What You'll Need:
- Essential: Proven experience in customer service, specifically within housing services and/or repairs.
- Strong communication and interpersonal skills, with the ability to handle challenging situations calmly and effectively.
- Good working knowledge of customer management systems and the ability to maintain accurate records.
- Experience working in a fast-paced, target-driven environment.
- Proficiency in Microsoft Office and other software tools.
- Strong organisational skills and attention to detail.
Why Apply?
- Competitive hourly rate of 22.92 (Umbrella).
- Hybrid working with three days in the office, offering flexibility.
- An opportunity to use your housing and repairs expertise in a vital customer-facing role.
- Multiple temporary contracts available.
Back to searchCustomer Service Advisor
MMP Consultancy
Posted 6 hours ago, valid for 17 days
London, Greater London W12 9AU, England
£18 - £22.9 per hour
Full Time
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Sonic Summary
- The position is for a Customer Service Advisor specializing in Housing and Repairs, located in London.
- The role offers a competitive salary of £22.92 per hour on an umbrella basis and requires proven experience in customer service within housing services and/or repairs.
- Advisors will be the first point of contact for residents, addressing inquiries and ensuring high levels of customer satisfaction.
- The job involves managing various tasks including scheduling repairs, issuing rent statements, and providing timely advice to customers.
- This is a temporary position with a hybrid working arrangement of three days in the office per week, with multiple positions available.
