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Customer Service Advisor

Absolutely Recruitment
Posted 2 days ago, valid for 16 days
Location

London, Greater London EC1R 0WX

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Advisor position offers a hybrid working pattern with a salary range of £22,000 to £25,000 per annum.
  • This role requires a commitment to providing excellent customer care and involves responding to inbound inquiries via email, website, and phone.
  • Candidates should possess customer service experience in a service sector and demonstrate strong organizational and communication skills.
  • The advisor will support the external sales team and manage customer information accurately in the CRM system.
  • Ideal applicants are energetic, self-motivated, and have a keen attention to detail, with a minimum of one year of relevant experience.

Customer Service AdvisorHybrid working pattern + lots of benefits!

Salary 22k - 25k per annum.

Exciting opportunity for a Customer Service Advisor to join an interesting company with genuine career prospects . You will be responsible for responding to all inbound enquiries over email, on the website and by phone. The team will also proactively support the external sales team with outbound campaigns to promote in-company courses. The focus is on building relationships with prospects to help drive future sales of products and process all orders and enquiries in the CRM to build up an accurate picture of the client base.

Key Responsibilities

  • Responsible for answering email, website/ social media and telephone enquiries for individual customer sales and resource material.
  • Ensure efficient and appropriate communication with customers following initial enquiry.
  • Ensure timely, accurate invoicing, materials despatch and follow up working with the appropriate teams internally.
  • Develop positive relationships with both prospective, existing, and past customers.
  • Customer information is added/updated on to the database with absolute accuracy.
  • Customers are followed up to ensure they have the information they need.
  • Orders are processed with a high degree of accuracy.
  • To work with the Sales Manager and external sales team to build relationships with prospective corporate clients.
  • To work with the Sales Manager to ensure the sales administration of courses to corporate clients are as efficient as possible.
  • Contribute to weekly team performance measurement reports, forecasts, and workflow plans.
  • Perform administrative and other general duties within the department as required for the effective day-to-day operation of the sales function.
  • Ensure excellence in customer care at all times.

Person Specification

  • Naturally energetic and enthusiastic individual with drive and commitment
  • Highly organised and self-motivated with fantastic attention to detail
  • Able to manage time effectively, prioritise and work to deadlines.
  • Commitment to high professional standards in delivering and improving services.
  • Professional always with well-developed interpersonal skills (written and telephone)
  • Effective and appropriate communication skills
  • A high degree of computer literacy, specifically MS Word and Excel
  • Customer services experience in a service sector

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.