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London (Cannon Street)
Salary £27,500 - £30,000
About Our Client
Our client is a fast-growing specialist in their field. Who are looking for a full time Customer Service Advisor to work flexi hour starting their working week on Thursday and finishing on Sunday (shift patterns - see below for details) the ideal person will live close to London within a commutable distance and will be ready to give their all for the client’s customers. This person will be experienced within handling a fast past multi-channel (calls, emails, webchat etc) customer service function. Someone who is motivated, committed to showcasing the best within customer service at times this may include handling escalated complaints however not many as the client strives for customer satisfaction and the ideal person with also live by this ethos.
In return our client can offer you fantastic benefits such as performance-based bonuses and commissions, flexible leave options, health and well-being benefits and much more! Such as working in a fantastic office in central London (nearest mainline Cannon Street with bank and monument being walkable distance)
Responsibilities:
- Deliver outstanding customer service, consistently exceeding expectations.
- Resolve customer issues, complaints, and inquiries efficiently.
- Manage conflicts effectively and provide meaningful solutions.
- Record detailed notes in the CRM system after each interaction.
- Anticipate customer needs and ensure compliance with regulations.
- Handle damage, loss, and contract management.
- Build strong, lasting relationships with customers.
- Collaborate with other teams to meet and exceed targets.
Benefits Offered by Our Client:
- Performance-based bonuses and commissions
- Flexible leave options
- Health and wellbeing benefits
- Equity package
- Employee assistance program
- Learning and development platform
Shifts:
- Thursday: 4:30pm-11:30pm
- Friday: 4:30pm-11:30pm
- Saturday: 8:30am-5:00pm
- Sunday: 8:30am-5:00pm
