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Customer Service Advisor Hybrid or Remote

Randstad Perm Professionals
Posted 15 hours ago, valid for a month
Location

London, Greater London EC1R 0WX

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role of Customer Service Advisor offers a salary of £30,802 and is located in Central London.
  • Candidates should have experience in customer service and a passion for helping others.
  • The position features flexible working hours between 8am and 6pm, with options for hybrid, fully remote, or fully office-based setups.
  • Benefits include 30 days of holiday entitlement, healthcare discounts, a life assurance scheme, and a pension plan.
  • The start date for the role is January 13, 2025, with no annual leave permitted during the training period from January 13 to February 28, 2025.

Job Role: Customer Service AdvisorSalary £30,802 Location: Central LondonHours: Monday - Friday Between 8am- 4pm/9am-5pm/10am-6pm (Flexible rota)Hybrid with 3 days in the office and 2 at home, fully remote or fully office based options available (full time and part time options available)Start date 13th January 2025Due to training, no annual leave to be taken from 13th of January to 28th of February 2025 inclusive.Benefits:? Fully home based once training is completed? Easy access to public transport when in the office? 30 days holiday entitlement inc bank holidays? Healthcare discounts? Life Assurance Scheme? Cycle to work scheme? PensionAre you an enthusiastic and self-motivated Customer Service Advisor? Do you have the passion to help others? If so, an exciting opportunity to join our client who are the UK's leading organisations in their field. The firm are based in Central London.Responsibility for this Customer Service Advisor role* Update member account details* Answer queries and provide general advice and assistance* Meet or exceed personal productivity targets* Contribute to team productivity targets* Meet or exceed personal quality targets* Deliver an exceptional member experience* Log and record all interactions onto the CRM system.Skills required for this Customer Service role* Excellent attention to detail and listening skills* Clear communication skills* The ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* The ability to retain and utilise complex product and technical information. * Strong numeracy, literary and MS office skills* Strong technical knowledge of computers would be a benefit* The ability to meet home working requirements, available on request* The ability to work efficiently under pressure while still delivering a premium service. * Excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* For hybrid/fully remote options you must have wifi, a landline and office set up in place (Essential)* If successful you must be available to attend a half day assessment centre on Thursday 28th of November from 9am-12noon (Essential) and thereafter available for a 1 hour 1-2-1 interview on Friday 29th of November at an allocated timePlease let the consultant know which work option you can commit to and note for the remote working option you will be able to be fully home based once the training is completed and all the dates will be given to you in advance so you can plan your diary.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.