- First Point of Contact: Act as the first responder for residents, providing prompt and supportive assistance via phone, email, web, and social media.
- Effective Communication: Direct more complex queries to the relevant departments, ensuring smooth transitions and excellent customer service.
- Accurate Data Management: Collect detailed information to assist specialist teams in resolving issues beyond the scope of the Customer Service Centre.
- Database Management: Use council systems to provide key information and services, including rent statements, payments, repairs, and appointments.
- Continuous Learning: Stay informed on policies and procedures to address common service requests effectively, improving customer satisfaction.
- Survey Administration: Conduct telephone surveys, recording responses for further analysis.
- Customer Data Updates: Keep customer data up to date to enhance service delivery.
- Performance Excellence: Operate in a performance-driven environment, hitting SMART targets and achieving high levels of customer satisfaction.
- Customer Service Ambassador: Embody our commitment to excellence by taking ownership of customer enquiries and ensuring they are fully resolved.
Back to searchCustomer Service Advisor onsite
Red Personnel
Posted 2 days ago, valid for a month
London, Greater London WC1A 2LP, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- A local authority in London is seeking a passionate customer service professional to join their team.
- The role involves acting as the first point of contact for housing services and repairs enquiries, ensuring high levels of customer satisfaction.
- Candidates must have demonstrable experience in customer service support across various platforms, including telephone and email.
- The position offers an hourly rate of £18.52 PAYE or £22.92 Umbrella PAYE, with a working pattern of 36 hours per week, Monday to Friday.
- This is an office-based role, and experience in local authority or housing repairs is advantageous.
