Customer Service Agent

Job Title: Customer Service Agent

Job Type: Financial Operations & Customer Service

Hours: 37 hours per weekPay Rate: £20.00 per hour

Location: London Borough Of Islington

The Job:

• Support the Council's vision by providing administrative and customer service functions for the Contact Centre.
• Deliver high-quality services to meet the needs of the diverse local community and internal customers via phone, email, web, face-to-face, and written correspondence.
• Process incoming and outgoing payments, issue invoices, and meet performance targets.
• Handle complex enquiries across all access channels in line with customer care strategies and policies.
• Respond sensitively and appropriately to customers, including those who may be distressed, irate, or have special needs.
• Maintain a polite, friendly, and efficient approach to all customer interactions.

The Candidate:

• To be flexible and responsive to the requirements of Contact Islington, providing cover, as required for all parts of the service.
• To use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner.

if your interested in this role please call Harrison on