Back to search
The Customer Service Agent is an essential role within a not-for-profit organisation, responsible for providing top-notch support and service to its customers via phone and email. The successful candidate will have a passion for delivering excellent customer service and a desire to make a positive impact on the lives of others.
Client Details
Our client is a well-established, not-for-profit organisation in London that works tirelessly to make a difference in the lives of people with visual impairments. With a workforce of over 1500 employees, they have a significant presence in the sector and are known for their commitment to innovation and excellence in service.
Description
Key responsibilities:
- Handle inbound calls and emails from customers with empathy and professionalism.
- Provide accurate and timely responses to customer enquiries.
- A focus on optimising supporter retention and engagement.
- Log all customer interactions in the system for future reference.
- Work closely with colleagues to resolve any customer issues that arise.
- Provide feedback to management on customer needs and trends.
- Participate in team meetings and training sessions.
- Uphold the values and mission of the organisation in all interactions.
Profile
A successful Customer Service Agent should have:
- Previous experience in a fast-paced customer service role, ideally within fundraising.
- Excellent communication and interpersonal skills.
- A solutions-focused mindset and the ability to think on their feet.
- Good organisational and multitasking abilities.
- Proficiency in using customer service software and tools.
Job Offer
What's on offer:
- A competitive hourly rate of £14 - £17.
- Temporary assignment due to continue until the end of March 2025.
- Hybrid working, attending the office once a week.
- The opportunity to make a difference in the lives of people with visual impairments.
- A positive and supportive company culture.
- On-the-job training and opportunities for professional development.
- The satisfaction of being part of a mission-driven organisation.
If you are passionate about customer service and want to make a real impact, we encourage you to apply for this Customer Service Agent position in London.
