Customer Service Agent

Customer Service Agent

• Job Type: Temporary
• Location: Clapham
• Salary: £14-£17 pounds an hour

We are seeking a temporary Customer Service Agent to support our client during a busy period over the next few weeks. This role involves working closely with the in-house customer service lead, primarily using Zendesk to manage and respond to customer inquiries.

Day-to-day of the role:

• Collaborate with the customer service lead to manage and respond to customer tickets efficiently.
• Utilise Zendesk and predefined Macros to handle customer inquiries and issues.
• Assist in troubleshooting order-related issues using Shopify and Warehouse Management Systems.
• Maintain high levels of customer satisfaction by providing timely and accurate responses.
• Work effectively in a fast-paced environment to manage a high volume of tickets.

Required Skills & Qualifications:

• Proven experience in customer service, ideally in an e-commerce environment.
• Proficiency in using Zendesk, Shopify, and Warehouse Management Systems.
• Strong problem-solving skills and the ability to handle complex customer inquiries.
• Excellent communication skills, both written and verbal.
• Ability to start immediately and adapt quickly to a dynamic work environment.

Benefits:

• Competitive salary.
• Opportunity to work in a fast-paced and dynamic environment.
• Exposure to industry-leading tools and technologies.

To apply for this Customer Service Agent position, please submit your CV