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Customer service representative
Customer Service Assistant

Customer Service Assistant

GKR International

Posted 8 hours ago, valid for 17 days

London, Greater London EC1R 0WX

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The Customer Service & Sales Representative is a vital role in a large residential rental community, ensuring a welcoming environment for residents and visitors.
Candidates should have at least 2 years of experience in customer service or sales, with a salary of $40,000 per year and opportunities for bonuses.
Responsibilities include managing leasing and administration tasks, responding to resident queries, and conducting property viewings.
The representative will also focus on customer service excellence, resolving issues promptly and contributing to community events.
Additionally, the role involves maintaining property standards and adhering to health and safety regulations.

Great Progression Opportunities
Bonuses
Welcoming supportive team

The Customer Service & Sales Representative plays a key role in the smooth operation of a large residential rental community with shared facilities like a co-working lounge, gym, gardens, movie room, and car park. This onsite, customer-facing role ensures a welcoming environment for all residents and visitors, aligned with the brand's vision of providing a high-quality residential experience.Leasing & Administration:

Respond to emails, calls, and resident queries promptly and professionally.
Manage check-ins/outs, property inductions, and prepare apartment inventories.
Assist with utility registrations, council tax, deposit protection, and rent collection.
Conduct viewings, handle tenant applications, credit checks, and feedback via Hubspot.
Support marketing campaigns, open houses, and competitor analysis.
Utilize Yardi software to manage tenant transactions, contracts, and renewals.

Customer Service:

Ensure the Reception area is welcoming and professional.
Provide exceptional service to residents, tenants, contractors, and visitors, promoting the brand.
Resolve resident issues within 24 hours, contribute to community events, and foster a friendly atmosphere.
Assist with resident complaints, and work toward securing regular 5-star reviews.
Continuously improve customer service processes.

Property Upkeep:

Adhere to health, safety, and fire standards.
Assist with flat inspections, maintenance, and cleanliness of the building.
Report deficiencies and work to maintain a safe, attractive property environment.

This role is essential in creating a positive resident experience and ensuring the smooth operation of the property.

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