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Customer Service Assistant

Career poster
Posted 3 days ago, valid for 16 days
Location

London, Greater London N8 7HR, England

Salary

£40,000 - £48,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are a dynamic and customer-focused company seeking a motivated Customer Service Assistant to join our team.
  • The role requires previous experience in a customer service or support position, ideally with strong communication skills and a positive attitude.
  • Key responsibilities include responding to customer inquiries, providing accurate information, and assisting with issue resolution.
  • The position offers a competitive salary and opportunities for career development and progression.
  • Join us in a supportive and friendly working environment where you can make a difference in customer satisfaction.

We are a dynamic and customer-focused company dedicated to delivering outstanding service and support. As a part of our friendly team, you will play a crucial role in ensuring that every customer experience reflects our commitment to quality and satisfaction.

Role Overview:

We are seeking an enthusiastic and motivated Customer Service Assistant to join our growing team. In this role, you will be the first point of contact for our customers, helping to resolve their inquiries and providing them with helpful, friendly, and effective assistance. You’ll need strong communication skills, a positive attitude, and a genuine passion for customer service.

Key Responsibilities:

  • Respond to customer inquiries through our online support channels in a timely and professional manner
  • Provide accurate information regarding products, services, and policies
  • Assist customers with resolving issues and complaints, escalating where necessary
  • Maintain and update customer records and documentation
  • Work collaboratively with other departments to ensure customer satisfaction

Requirements:

  • Previous experience in a customer service or support role is advantageous
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively under pressure and manage time efficiently
  • Proficiency with basic computer applications (e.g., MS Office)

Benefits:

  • Competitive salary
  • Opportunity for career development and progression
  • Supportive and friendly working environment
  • Additional company benefits (to be discussed at interview)

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.