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Customer Service Coordinator - Mandarin Speaking

Customer Service Coordinator - Mandarin Speaking

Insight Select Ltd

Posted 8 hours ago, valid for 6 days

London, Greater London EC2V7NQ, England

£17 - £35,000 per hour

Part Time

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Sonic Summary

The position is for a Mandarin Speaking Customer Service Coordinator in London, offering a temporary contract at £17.00 per hour PAYE, which equates to £35,000 annually.
The role involves ensuring exceptional customer service during the buying process and coordinating between customers and contractors regarding warranty defects.
Candidates must be fluent in both Mandarin and English, with a strong background in delivering excellent customer service and relationship development skills.
The ideal applicant should be highly organized, able to work under deadlines, and possess strong administration skills and IT knowledge.
While experience in the construction or property market is desirable, it is not essential, and candidates are expected to have significant experience in customer service.

Mandarin Speaking Customer Service Coordinator - London - Temporary - £17.00 per hour PAYE (£35,000 equivalent) My client is a global leader in the property / real estate market, they are seeking a Mandarin Speaking Customer Service Coordinator to support the team in ensuring the customer is receiving exceptional service from point of exchange throughout the buying process through to completion. They are seeking a passionate customer experience professional who is fluent in Mandarin, is excellent at building relationships and is highly organised with outstanding administration and problem solving skills. Duties include:

Co-ordinate works between customers and contractors for any defects raised within the warranty period
Deal with enquires from purchasers within and outside of the warranty period
Keep an accurate log of all customer interactions.

Arrange and co-ordinate 1-year inspections
Where applicable arrange and co-ordinate 7-month inspections with the purchasers
Deal with customer calls and enquires

Keep purchasers fully updated on completed works and carry out follow up calls to customers
Chase contractors for update’s on outstanding defects
Administration duties; including invoicing, managing internal requisition orders

Ensure operatives planners are kept up to date

Experience Required:

Fluent in Mandarin and English
Highly experienced in delivering exceptional customer service
Excellent relationship development skills
Highly organised and can work to deadlines
Excellent administration skills and IT systems knowledge
Experience in the construction or property market would be desirable but not essential

Mandarin Speaking Customer Service Coordinator - London - Temporary - £17.00 per hour PAYE (£35,000 equivalent)

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