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Customer Service Coordinator

New Appointments Group
Posted 5 hours ago, valid for 7 days
Location

London, Greater London W12 9JB, England

Salary

拢24,000 - 拢28,800 per annum

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Contract type

Full Time

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Sonic Summary

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  • An established global manufacturer in the Ealing/West London area is seeking a Customer Service Coordinator for a 12-month fixed-term contract to cover maternity leave.
  • The position offers a salary of approximately 拢30,000, with flexibility for the right candidate, and includes a 38-hour work week with early finishes on Fridays.
  • Employees will enjoy 25 days of holiday plus bank holidays, with the option to purchase an additional 5 days, along with a company pension and healthcare scheme.
  • Candidates should have experience in customer service or sales administration, with attention to detail and proficiency in Microsoft Office, CRM databases, and ideally knowledge of shipping/import documentation.
  • The role requires strong communication skills and the ability to manage multiple accounts, and only applicants who live within a commutable distance and have the right to work will be considered.

We are working with an established Global manufacturer, local to the Ealing/West London area who are looking to employ a Customer Service Coordinator on a 12-month fixed term contract covering Maternity Leave.

The package includes:

路 Salary c拢30k (flexible for the right person)

路 38 hour week (early finish Fridays)

路 25 days holiday + bank holidays (and the option to buy 5 more)

路 Company pension

路 Healthcare scheme

路 Excellent travel routes to the site via bus, train and tube station, parking is also available.

The role will involve delivering an exemplary level of customer service from start to finish, order processing, pricing and commercial invoicing through to shipping the goods internationally. Customs and shipping experience would be useful however full training in this area as well as on systems and products will be provided.

Skills and Experience

* Attention to detail is critical

* Experience working within a customer service or sales admin role

* Knowledge of shipping/import documentation (nice to have)

* Confidence working with multiple accounts/customers

* Proficient in using a CRM database/SAP/Dynamics

* Strong knowledge of Microsoft Office packages (Excel/Word)

* Excellent written and oral communication skills.

* Ability to effectively prioritise and execute tasks with strict deadlines.

Please note that only candidates who live within a commutable distance and have the right to work with no restrictions will be considered for this position.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed鈥檚 services as part of the process. By submitting this application, you agree to Reed鈥檚 Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.