Customer Service Coordinator

Fawkes and Reece

Posted 2 days ago, valid for 17 days

London, Greater London E10 6EJ, England

£35,000 - £42,000 per annum

Full Time

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Sonic Summary

A luxury property developer in prime Central London is seeking a Customer Service Coordinator for their Aftercare Department in Hackney.
Candidates should possess a strong understanding of the New Build Industry and have experience dealing with customers at all levels.
The role involves managing customer communications via phone, email, and face-to-face interactions, as well as coordinating with engineers and subcontractors.
The position requires updating the CRM system and maintaining relationships with subcontractors, while delivering excellent customer service.
The job offers a competitive salary and requires relevant experience in customer service within the property development sector.

A luxury property developer who operate in prime Central London locations are currently looking for a Customer Service Coordinator to join their site team supporting the Aftercare Department in Hackney

To be successful within this role you must have good knowledge of the New Build Industry as well as have the confidence dealing with customers at all levels as well as diagnosing defects

Day to day duties:

Dealing with customer via phone & email as well as face to face
Talking through the defect with the customer, booking in engineers where needed or subcontractors for specialist issues
Monitoring the Central Customer Service email inbox
Delivering excellent customer service on all levels as well as being the first point of contact for the team
Updating the CRM system with all communication with the customer
Closing the job down on the system once completed
Booking in engineers & subcontractors to carry out works
Maintaining good relationships with sub contractors for the specialised works
Dealing with purchase order invoices

If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office

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