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Service Coordinator - Immediate Start-
We are a well-established Fire Safety Company based in London Bermondsey SE1 area
We are recruiting for a Service Coordinator to work in our maintenance and call outs department.Our clients are across London and within the M25
The successful candidate will be taking calls from the clients, allocating them to the relevant engineers and logging the calls into our system. In addition they will be scheduling planned routine maintenance visits and liaising with clients and contractors.
Strong administrative skills are vital and the candidate will need to have experience working in the services industry as well as having excellent knowledge of Microsoft Excel. Candidates must be able to work in a fast paced environment.
The role:
- Taking reactive call outs and allocating them to the relevant engineers
- Effective planning and scheduling planned preventative maintenance work load.
- Liaising with clients to arrange appointments for engineers attendances
- Liaising with fieldengineers on jobs
- Updating in-house systems with daily activities
- Compiling necessary paperwork from services and call outs completed
- Provide engineers reports to clients following engineers visits
- Updating the client portals as necessary.
- In addition to the above, general ad-hoc duties as required.
Qualities
The qualities required to be successful in this role are:
- An understanding of the fire alarm industry will be beneficial
- Excellent communicator with clients as well as co-workers
- Able to allocate workload to engineers in the most efficient manner
- Attention to detail
- Positive attitude
- Driven by results
- Possess a polite and professional telephone manner.
- Proactive & Strong Self-Motivation
- Commercially minded
A Minimum 3 years of Proven clerical and administrative experience in the service industry
Please note that this position is working from an office in London SE1 - Monday to Friday 08:30 to 5:30pm with 1 hour for lunch.
