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A prestigious luxury services company is now hiring a new Customer Service Coordinator to join their team in South West London! In this role, you’ll collaborate with a supportive team to handle customer queries and complaints via, email, phone, and mail, ensuring prompt and professional solutions. This permanent position offers a salary of £25,000 per annum and hybrid working options after probation. Apply Today!
This job offers full training and development within travel, as well as hybrid working, great mentorship, complimentary travel and a genuine career path for further development.
This position is perfect for a personable and empathetic individual with strong communication skills and some experience in customer service. You’ll gain valuable experience in the travel industry while working closely with a team of industry-leading professionals.
Located in modern office in South West London, the area boasts excellent public transport links, nearby shops, pubs, and restaurants, as well as scenic routes for a lunchtime stroll - perfect for summer! Apply Now!
As the Customer Service Coordinator, you will:
- Respond to customer enquiries via telephone, letter, and email.
- Investigate and resolve customer complaints in line with company processes in a timely manner to ensure the best outcome for customer and business.
- Develop and maintain knowledge of company policies and procedures.
- Identify potential problems with guest service and proactively work to improve the customer experience.
As the Customer Service Coordinator, you will have:
- Excellent written and verbal communication skills.
- Experience managing and resolving customer complaints.
- Understanding of the customer journey including standards and guidelines.
- Drive to manage and exceed targets.
In return, you’ll receive a great salary of up to £25,000 plus benefits including private pension and healthcare, free trips abroad, travel discounts and hybrid working after probation. Sounds interesting? Apply Today!
To Apply: Click 'Apply’ to have your CV considered by one of our expert consultants. We welcome and consider all applicants! Regrettably, we may not be able to reply to all applications. Apply today!
Other job titles might include: Customer Service Executive, Correspondence Executive
