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*100% remote role, however once a quarter meet-ups in London - ideally successful candidate will be in a commutable distance to London**University degree essential**Minimum 2 years' experience in handling customer queries essential*Our client, the UK's leading provider of clinical service packages to Pharmacies, are looking to recruit a personable, articulate candidate to join their completely remote Customer Services team. A fantastic client of ours (we have helped grow the Customer Services team from 0-3 FTE), this is an incredible opportunity for the right candidate.Our client offer their customer base a very sophisticated digital consultation platform on which to run various clinics (including travel health, flu vaccinations, weight management, etc) and administer a wide range of prescription-only medication, without the patient's need for a physical GP appointment (making for a much smoother process!). They have grown extensively in the 15 years that they have been established, and now support over 12,000 pharmacists nationwide. Due to their growth, they are now actively seeking the perfect candidate to join their Customer Service team - in a nutshell, your responsibilities will include:- Handling inbound calls/emails from external clients- Offering an exceptional service to all customers, ensuring complete satisfaction- On occasion, making outbound calls to prospective new clients, informing them of the company's platform/solution- Assisting with any wider administrative tasksIn order to be considered for this position, it is ESSENTIAL that you have the following:- Experience of liaising with external customers over the phone/email (minimum 2 years)- Educated to University degree level (or equivalent)- Articulate, credible telephone manner- Genuine desire to provide an exceptional service to all customers- Fun, sociable personalityIn addition to a very competitive salary, our client are also offering the following:- 100% remote working pattern (no physical office, however there will be quarterly meet-ups from a culture point of view - in London)Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!
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