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Customer service representative
Customer Service Representative/Agent (E-Commerce)

Customer Service Representative/Agent (E-Commerce)

Positive Employment

Posted 8 hours ago, valid for 15 days

London, Greater London EC1R 0WX

£24,000 - £28,000 per annum

Full Time

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Sonic Summary

A North London clothing business is seeking a Customer Service Representative to join their rapidly growing team.
The role involves responding to customer inquiries via email, phone, and social media, while assisting with product questions and order issues.
Candidates should have excellent communication skills, basic IT skills, and a willingness to go the extra mile for customers.
A salary range of £24,000 to £28,000 per annum is offered, with previous experience in customer service and familiarity with Shopify being desirable.
The position requires a can-do attitude, organizational skills, and an interest in fashion, with working hours from 9:00 am to 5:00 pm, Monday to Friday.

Are you looking to join a progressive and rapidly growing clothing business in North London? If so, this opportunity might be perfect for you!

Our client has been thriving for over a decade, in the beginning selling clothes on social media and now serving a nationwide consumer base through a successful online store. With a large following across all platforms, they are excited to expand their team.

About Them: They pride ourselves on delivering exceptional customer experiences and fostering a collaborative and inclusive work environment.

Role Overview: As a Customer Service Representative, you will be an essential part of our customer service team, responding to inquiries via email, phone, and social media. Your goal will be to assist customers with product questions, order issues, and delivery queries.

Key Responsibilities:

Respond promptly to customer inquiries through email, telephone, and social media.
Handle objections and complaints professionally and respectfully.
Liaise with internal departments to investigate and resolve customer order issues.
Process compensation, credits, and negotiate discounts in line with company guidelines.
Take payments in compliance with PCI standards.
Use SHOPIFY to navigate the online store, doing things like creating and removing products and giving customers product information.

Personal Requirements:

Basic IT skills required (full training will be provided on internal systems).
Excellent verbal and written communication skills.
Highly organized with a willingness to go the extra mile for customers.
A can-do attitude and a strong team player.
An interest in fashion or a background in clothing retail is desirable.
Previous experience with Shopify is desirable.

Working Hours: 9:00 am - 5:00 pm, Monday to Friday

Salary: £24,000 - £28,000 per annum

Join - If you’re passionate about customer service and would like to work in the fashion industry or would just like to work in a rapidly expanding business, we’d love to hear from you! Apply now to be a part of their dynamic team.

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