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- Salary: Up to £30k pro rata
- Location: Fully Remote (option to work from the office in Wandsworth)
- Job Type: Part-time, Temporary (30 hours per week)
We are seeking a Customer Service Representative to join our clients team on a temporary ongoing basis. This role is ideal for someone who excels in customer support and enjoys working in a dynamic environment. You will handle customer queries and support our sales team, primarily through live chat and other communication platforms.
Day-to-day of the role:- Respond to customer queries in a timely and accurate manner via live chat, email, and phone.
- Support the sales team by providing detailed product information and resolving issues that may arise during the sales process.
- Maintain a high level of professionalism and represent the company in a positive light at all times.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up on customer interactions when necessary.
- Work collaboratively with team members to improve overall customer service and satisfaction.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritise, and manage time effectively.
- High school diploma; further education in a relevant field is a plus.
- Flexible remote working options.
- Competitive salary.
- Supportive and inclusive team environment.
To apply for this Customer Service Representative position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
