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Customer service representative
Customer Service Representative

Customer Service Representative

Australasian Recruitment Company

Posted 17 hours ago, valid for 22 days

London, Greater London EC1R 0WX

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

The Customer Service Representative position is a temporary 7.5-week role with a UK events organiser managing over 50 global events.
Candidates must have a minimum of 12 months of proven client or customer-facing experience in an office setting.
Responsibilities include managing email inquiries, handling phone calls, and assisting with customer complaints efficiently.
The role offers hybrid working, requiring three days in the office and two days from home.
Salary details are not provided in the job description.

CUSTOMER SERVICE REPRESENTATIVEA fantastic 7.5-week temporary opportunity for a Customer Care Representative working for one of the UK’s longest running events organisers operating over 50 events globally. CUSTOMER SERVICE REPRESENTATIVE:

Managing four email inboxes and responding to customer enquiries and queries
Actively seeking and obtaining missing information from event registering customers
Managing inbound and outbound phone calls, handling all calls with a professional and calm manner
Handling customer complaints in a timely and efficient manner
Assisting with the verification of registering customers
Attending the event on-site to assist as an information point
Assisting with live verification on-site at the event
Working accurately and updating data correctly on an internal system
Working independently to complete a high volume of tasks within a set timeframe

CUSTOMER SERVICE REPRESENTATIVE ESSENTIALS:

Minimum 12 months proven client or customer facing experience in an office setting
Communicating clearly in both written and verbal English
Being confident with making and receiving phone calls (outbound and inbound)
Handling difficult conversations over the phone with confidence and professionalism

CUSTOMER SERVICE REPRESENTATIVE BENEFITS:

Hybrid working, three days in office (Monday, Tuesday, Thursday) and two days from home.

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

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