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Customer Service Specialist

Tate London City
Posted 12 hours ago, valid for a month
Location

London, Greater London EC1R 0WX

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Specialist position offers a salary range of £28,000 to £32,000, along with a 10% performance-related bonus.
  • Candidates should have contact center experience, preferably in banking, finance, or insurance, along with a degree.
  • This hybrid role requires working three days in the office, with additional Saturday shifts on a rota basis, compensated at time and a half.
  • The specialist will engage with customers through various channels, ensuring high satisfaction and supporting policy purchases and queries.
  • The company promotes a positive work culture with excellent perks, including 25 days of annual leave and Vitality healthcare insurance.

Customer Service Specialist

£28,000 - £32,000 plus 10% bonus

Core hours: Monday to Friday 9am to 6pm

Hybrid 3 days working in office

Additional: Saturday working via rota 9am to 6pm once a month and its paid time and a half

Work with the best of the best

Fantastic perks and benefits

We're seeking fresh, driven talent for a global Tech Insurance firm who are growing their customer service function. In this pivotal role, you'll be the lifeline connecting with their customers through various communication channels, including phone, email, and live chat. You will be working with highly skilled and trained Customer Service Specialists and the business working towards the vision of being the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.

Come work for a community made up of talented and ambitious individuals.

Specifically, you will take care of:

  • Providing customers with outstanding levels of service over the telephone and through online channels
  • Becoming a product knowledge specialist
  • Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
  • Ensuring any customer escalations are handled swiftly
  • Being on hand to help customers with any payment queries
  • Working closely with all team members.
  • Guiding customers through policy purchases
  • Providing insights on supplementary coverage options
  • Tailoring products to meet individual needs;
  • Ensuring accurate data entry and document verification;
  • Advising on post-sale modifications;
  • Exploring cross-selling opportunities
  • Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level

You must have the following experience;

  • Contact centre/call centre experience
  • Live chat/Webchat experience - Zendesk desirable
  • Email management/customer support
  • Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
  • Working in a fast paced, agile environment
  • Degree educated
  • Positive attitude
  • Strong written and verbal communication
  • Professional and be a brand ambassador
  • Motivated, driven and have a entrepreneurial style

PACKAGE

  • £28,000 - £32,000
  • Overtime allowance (includes Saturday and bank holidays as part of a team rota)
  • 10% performance related bonus (paid on annual basis)
  • 25 days annual leave
  • WFH days (3 days in office)
  • Pension
  • Vitality healthcare insurance

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.