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We have an exciting opportunity to work for a super SaaS company based in London.
Our clients business is growing and this is the perfect time to join in with their success journey.
We are looking for a Customer Service Specialist with a SaaS background.
Hybrid-London office 2-4 times a month, more if you want!
Hours: 9-5pm Mon-Fri
SUPER TEAM!
Key Responsibilities
- Serve as the primary point of contact for new customers, providing guidance, answering questions and maintaining engagement throughout their journey.
- Provide clear instructions and support on product setup and implementation, including troubleshooting and resolving any issues that arise.
- Conduct engaging product demonstrations, webinars, and training sessions to educate customers on platform features, best practices and advanced functionalities.
- Develop and maintain comprehensive onboarding materials, including user guides, FAQs, and training resources.
- Proactively reach out to customers to ensure they are optimising their use of the platform, fostering positive relationships, and driving product adoption and customer retention.
- Collaborate with cross-functional teams, including development and product teams, to resolve technical issues and communicate user needs for potential enhancements.
- Collect and share customer feedback to advocate for improvements and contribute to product development.
- Assist with outreach to prospective customers to build a pipeline for platform growth.
- Monitor customers' setup progress, provide timely guidance on next steps, and ensure high levels of customer satisfaction and success.
- Participate in an on-call rota to handle urgent support queries during out-of-office hours for emergencies.
- Minimum 2 years’ experience in a customer-facing, multilayered B2B role with business development exposure.
- Proficiency in Zendesk, HubSpot, JIRA, Google Workspace and Slack
- Excellent communication skills, confidence in delivering virtual presentations and engaging with new people
- Strong customer-centric attitude, commercially savvy, skilled in building and nurturing relationships.
- Solutions-focused, highly organised with the ability to work both independently and collaboratively
- Positive energy, drive and a team-oriented mindset
- Previous B2B sales experience, ideally in a SaaS Company
If your application is successful, you will be contact shortly.
The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.
You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk
