Customer Service Team Leader

Customer Service Team Leader

OA is recruiting a Customer Service Team Leader to join our client’s thriving and expanding team.

Our client is a leading UK retailer of vaping equipment, operating a successful e-commerce website and a retail store in London. They’re looking for an enthusiastic Customer Service Team Leader to help maintain and enhance their excellent reputation.

This role offers a wide variety of customer service tasks, making it a fantastic opportunity to be part of a growing business with strong potential for career progression.

Location: Tottenham Hale

Hours: Full-time. Office based. 8:30-5:30.

Salary: £29,000.00-£31,000.00 per annum

Customer Service Team Leader- Benefits:

• Casual dress
• Employee discount
• On-site parking
• Store discount
• Bonus

Customer Service Team Leader- Key Responsibilities:

• Support the Customer Services team with day to day activities (Resolving Customer Queries via Email, Chat & Phone)
• Plan, prioritise and delegate work tasks to ensure the proper functioning of the department
• Run reports and complete daily administrative tasks
• Support the team with any escalated complaints
• Monitor and reply to Google Reviews and Trustpilot reviews
• Work with management to analyse process and develop best practice
• Lead other team members in developing performance, goals and KPI's
• Support management with strategy
• Coach and mentor more junior team members
• Managing the teams annual leave, weekly shift rotas and staffing levels.
• Direct the daily operations of the Customer Service Team
• Track customer complaints, investigating and solving customers’ problems to a resolution

Customer Service Team Leader- Skills and Experience:

• Proven Team Leader experience
• Ability to coach and motivate others
• Able to work as part of a team and as an individual
• Excellent attention to detail and can successfully manage multiple responsibilities simultaneously
• The ability to think on your feet and work in a fast paced, busy environment
• Excellent communication skills
• Customer focused “can do” attitude
• Highly organised and motivated
• Minimum 5 GCSE passes (including English and Maths)
• Good knowledge of Microsoft Office (Excel, Word in particular)
• Experience of using Shopify and Wordpress CMS systems (not essential)
• Some knowledge of customer databases and till systems would be useful
• Understanding of Social Media and Review systems

If the role is of interest and your experience aligns, please apply online with your CV!

BARNPERM

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

 Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.