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Do you have experience with financial administration such as processing donations? We have an Exciting Opportunity to join a leading UK Charity as Customer Services & Administration Officer!
We are currently seeking a dedicated individual to fill the role of Customer Services and Central Administration Officer for a UK leading charity. In this position, you will play a pivotal role in enhancing engagement within a specific community and providing vital support to the charity's valued donors.Benefits:* Flexible and Smart Working: Opportunity for remote work and flexibility in establishing a smart working schedule that aligns with both personal and organisational needs.* Volunteering Time Off: Time off granted for volunteering activities.* Annual Leave: Generous 38 days of annual leave, inclusive of bank holidays, with the option to buy and sell leave days.* Discounted Season Ticket: Discounted travel pass for commuting purposes.* Personal development plan - with a wide range of training opportunities * Yearly Internal Apprenticeships * Pension Scheme: Participation in the pension scheme, among some fantastic other benefits.
About the Role:As the Customer Services and Central Administration Officer, you will play a pivotal role in delivering exceptional service to community members while ensuring that the charity's donors receive the necessary support. Collaborating within a dynamic team, your responsibilities will include providing top-notch customer service and assistance to supporters, volunteers, groups, and members.
The successful candidate will have: * Experience of managing, maintaining, and developing customer relationships* Experience of working within a customer service environment* Experience of writing relationship building communications* Experience of dealing with and responding to multi-channel communications including phone, email, face to face and social media
If this opportunity is of interest, please get in touch to discuss further. We would be happy to share a more detailed job description.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
