Customer Services Associate

KennedyPearce Consulting

Posted 3 days ago, valid for 25 days

London, Greater London EC2V 7WS, England

£25,000 - £30,000 per annum

Full Time

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Sonic Summary

Our client, an international bank based in London, is seeking a Customer Services Associate for an initial 12-month fixed-term contract.
The role is office-based, requiring five days of work per week, and candidates must have a banking customer service background.
Key responsibilities include branch operations, handling remittances, KYC compliance, and assisting customers through various channels.
Candidates should have relevant experience in banking customer services, knowledge of AML KYC guidelines, and the ability to communicate effectively with customers.
The position offers a salary of £30,000 and requires a minimum of two years of experience in a similar role.

Our client, an international bank based in London seek a Customer Services Associate on an initial 12 month Fixed term contract. This will be Office based, 5 days per week

It is essential that you have a banking customer service background

Day to Day Responsibilities

Branch Operations and Handing of Remittances
Monitoring & processing of Incoming and Outgoing remittances.
Opening of Business & Individuals Accounts
KYC Compliance, Transactions Monitoring / Review and preparation of various reports.
Periodic Review of Accounts, KYC and AML Reviews and prepare Risk Metrics / check-list.
Creation and Verifications of Finacle Entries and Generation of daily reports.
Filling and Scanning documents
Handing / assisting of existing / new customer Queries - Phone/Emails/Letters/ Postal request & face to face customers and complaints

Essential Experience Required

Knowledge of Branch Operations / Remittance Handling
Sound Knowledge of AML KYC guidelines.
Customer Focused and Complaint Handling Skills.
The ability to communicate clearly and efficiently with customers.
Knowledge of Finacle is preferred
Relevant experience in Banking customer services role
Will not require sponsorship

**Please note - We will only be able to respond to candidates who meet the above required experience, this is a non sponsored role - Full Uk working rights required **

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